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INSURANCE QUESTIONS

Working Hours
  • Mon 8:00AM - 5:30PM
    Tue 8:00AM - 5:30PM
  • Wed 8:00AM - 5:30PM
    Thu 8:00AM - 5:30PM
  • Fri 8:00AM - 5:30PM
    Sat Closed
  • Sun Closed
    Closed Daily 12:00pm - 1:00pm

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 717-624-0420 or make an appointment online!

What People Say About Us


  • -Chuck H.

    Bankert's service is the greatest, very professional.


  • -Tim T.

    Always fair and honest!


  • -Jack L.

    My mom and I have been going here for the past 5-7 years. They always get the job done right and don't have to worry about taking vehicle back for the same issue like other auto shops. He always stands behind his work and pleasant to work with and gets your vehicle fixed quick and on time. I will continually keep going here to have my vehicles fixed. Also really good with quote on how much the repair could cost.


  • -Gene M.

    They are the best. I've been using them for almost two years and I've never had an issue where I'm concerned about them trying to rip me off for more than I need. I have no problem recommending them to anybody.


  • -Crystal R.

    Best garage in town! I never notice when things need fixed on my car. I was in desperate need of new struts and got it done at Bankert's. It feels like a whole new car! Beyond impressed! And everyone is very kind!


  • -Peter H.

    Chad Bankert has been our auto repair specialist for 3 years. He has replaced two engines and maintained all of our vehicles in a timely, cost competitive and thoroughly professional manner. He has always demonstrated to our family that he is absolutely committed to our satisfaction. I highly recommend him for ALL of your automotive needs!


  • -Tom S.

    Took my 2000 Saturn to 3 other transmission places. Each wanted about $3000 for a new transmission. Before I took to Bankert's, they told me that there were 2 issues that were known about the Saturn transmissions and that it was probably one of those issues. It was. It was a bad modal in the transmission. I appreciated their honesty in saving me $2300. They were very honest and very friendly. I will never look any further for my car repair or inspection.


  • -Mario D.

    Top notch service with an attention to detail approach. Chad and the mechanics are very personable and walk you through the entire process. Check them out. You won't be disappointed.

Call us for service: 717-624-0420

ASE (Automotive Service Excellence)
Federated Auto Parts
AutoPlus
  • Car Care Aware