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WHEN ACCIDENTS HAPPEN

Working Hours
  • Mon 8:00AM - 5:30PM
    Tue 8:00AM - 5:30PM
  • Wed 8:00AM - 5:30PM
    Thu 8:00AM - 5:30PM
  • Fri 8:00AM - 5:30PM
    Sat Closed
  • Sun Closed
    Closed Daily 12:00pm - 1:00pm

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 717-624-0420 or make an appointment online!

What People Say About Us


  • -Chuck H.

    Bankert's service is the greatest, very professional.


  • -Tim T.

    Always fair and honest!


  • -Jack L.

    My mom and I have been going here for the past 5-7 years. They always get the job done right and don't have to worry about taking vehicle back for the same issue like other auto shops. He always stands behind his work and pleasant to work with and gets your vehicle fixed quick and on time. I will continually keep going here to have my vehicles fixed. Also really good with quote on how much the repair could cost.


  • -Gene M.

    They are the best. I've been using them for almost two years and I've never had an issue where I'm concerned about them trying to rip me off for more than I need. I have no problem recommending them to anybody.


  • -Crystal R.

    Best garage in town! I never notice when things need fixed on my car. I was in desperate need of new struts and got it done at Bankert's. It feels like a whole new car! Beyond impressed! And everyone is very kind!


  • -Peter H.

    Chad Bankert has been our auto repair specialist for 3 years. He has replaced two engines and maintained all of our vehicles in a timely, cost competitive and thoroughly professional manner. He has always demonstrated to our family that he is absolutely committed to our satisfaction. I highly recommend him for ALL of your automotive needs!


  • -Tom S.

    Took my 2000 Saturn to 3 other transmission places. Each wanted about $3000 for a new transmission. Before I took to Bankert's, they told me that there were 2 issues that were known about the Saturn transmissions and that it was probably one of those issues. It was. It was a bad modal in the transmission. I appreciated their honesty in saving me $2300. They were very honest and very friendly. I will never look any further for my car repair or inspection.


  • -Mario D.

    Top notch service with an attention to detail approach. Chad and the mechanics are very personable and walk you through the entire process. Check them out. You won't be disappointed.

Call us for service: 717-624-0420

ASE (Automotive Service Excellence)
Federated Auto Parts
AutoPlus
  • Car Care Aware